Q: Are all your pictures real?
A: All our pictures are taken from real sample wedding dresses. There might be different in color because of the computer monitor settings. With the difference in the measurement method, please allowed 1~2 cm in size deviation.
Q: What’s your MOQ (minimum order quantity)? Do you accept custom made, do I need to pay you extra cost for it?
A: We do not have MOQ for wedding dresses, but for the wedding accessories. We accept custom made service for free, it will take 30~35 work days to finish it.
Q: Are your wedding dresses available in all colors? Can I custom made the dresses in any colors?
A: The colored wedding dresses you see on our website are available in the showing pictures. The MOQ is 10 pcs for one color per style if you want to custom made the dresses in the colors you like.
Q: Can I modify your designs,such as add sleeve, change the lace, change the zipper to lace up, etc?
A: Yes, it is allowed to modify the designs. As we need to change the original patterns, there would be extra change fee for the modifications.
Q: Is OEM (Original Equipment Manufacture)service available for you? Can you put my labels on my dresses?
A: OEM service is available by us, all our wedding dresses are without labels. If you want us make your designs and put your own labels, you may send your send your designs to us by email. And you also need to send the labels to us or we can help you make your labels in China by our labels suppliers with MOQ requested which cost will be covered by you.
Q:What’s your delivery(the time we need to finish) and payment?
A:It will take 30 work days for few samples; 5~6 weeks for 20~100 pieces regular orders. We will do our best to help you if you need the dresses urgently. 3 – 7 days by DHL, Fedex or UPS from China to your office.
50% deposit before prodcution; 50% balance before shipment by Bank Transfer or Western Union.
Q: What if I want the dresses shipped within 30 days? Do I need to pay for the rush fee?
A: Please confirm with our sales as soon as you need to rush the orders,we will charge you basic on how fast you need and the quantity of the orders.
Q: What if the quality problems occur? Who will bear the shiping cost if my dresses need to be modified?
A: We will bear all the shipping cost if the products are not as advertised.You have 7 days to contact us and 30 days to return it from the shipment received date for quality problem. If this item is in your possession over 7 days. It is considered used and we will not issue you a refund or replacement. There are no exceptions!
Q: What if the dresses you made do not satisfy me and I don’t want the dresses?
A: Upon receipt of the item in its original condition and packaging with all components and accessories included, we will refund you buying amount or you may choose to have a replacement.
Please read carefully above listed policies as we will consider you have agreed all of them upon ordering from us.